Terms and Conditions

Welcome to our pet-loving family! These Terms & Conditions are here to protect you, us, and the happy wagging tails or gentle purrs waiting for your order. By using our website or placing an order, you agree to the following terms. We’ll keep it simple, friendly, and clear—just like we treat our customers.

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1. Who We Are

We’re more than just a pet store—we’re pet parents too. Every product we offer is chosen with love, tested for quality, and backed by our genuine care for animals and their humans.

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2. Ordering with Love
    •    When you place an order, you’ll receive a confirmation email. This is our way of saying, “We got you!”
    •    Please double-check your shipping info. We want those tail-wagging packages to arrive right on time.
    •    If you need to make a change, contact us within 24 hours—we’ll do our best to help before it ships.

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3. Shipping & Delivery
    •    Processing time: 1-3 business days.
    •    Shipping time: Typically 5–10 business days, depending on your location.
    •    You’ll get a tracking number as soon as your order is on the move!

Note: Shipping delays can happen, especially during holidays or bad weather. We promise to keep you updated every step of the way.

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4. Returns & Exchanges

Your happiness (and your pet’s!) means everything to us.
    •    If something isn’t quite right, you have 14 days from delivery to request a return or exchange.
    •    Items must be unused, unchewed, and in original condition.
    •    Unfortunately, personalized or perishable items can’t be returned—thanks for understanding.

To start a return, just contact us—we’re kind and quick to help!

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5. Payments & Pricing

We accept major credit/debit cards, PayPal, and other secure payment options. All prices are in [your currency], and taxes or shipping fees (if any) will be calculated at checkout.

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6. Your Privacy

We respect your privacy like we respect a cat’s personal space. Your personal info is kept secure and never shared without permission. Check out our [Privacy Policy] for full details.

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7. Pet-Safe Products Promise

We carefully select all items to be safe, fun, and useful for pets. However, always supervise your pet when using a new toy or product. Every pet is unique—and we love that!

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8. Contact Us Anytime

We’re real people who truly care. Whether it’s a question, concern, or just a cute pet pic to share—we want to hear from you!

Email: support@uplapauls5@gmail.com
Response time: Within 24–48 hours (faster if coffee is involved)

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Thanks for choosing us to be part of your pet’s world. We’re grateful—and we won’t let you down.

With love,
FurTigue Team