Shipping Policy

Thanks for shopping with us! We’re just as excited as your furry friend for your order to arrive. Here’s everything you need to know about how we ship love, treats, and tail wags right to your door.

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Order Processing Time
    •    All orders are processed within 1–3 business days (excluding weekends and holidays).
    •    Once processed, we’ll send you a confirmation email with tracking info as soon as your order ships.

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Shipping Time & Delivery
    •    Standard Shipping: 5–10 business days (depending on your location)
    •    International Orders: 10–20 business days (if applicable)

Please note: Delivery times are estimates and may vary due to shipping carrier delays, weather, or high-volume seasons.

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Shipping Rates
    •    We offer free shipping on orders over [insert amount, if applicable]!
    •    Shipping rates for other orders are calculated at checkout based on your location and order weight.

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Tracking Your Order

As soon as your order ships, you’ll receive a tracking number via email. You can also track it anytime on our [   ] page.

Tracking may take 1–3 business days to update after shipment—so don’t worry if it doesn’t show right away.

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Wrong Address?

Double-check your shipping info before placing your order. If you notice an error, contact us within 24 hours and we’ll do our best to update it before it ships.

Unfortunately, once your package is in transit, we’re unable to change the address.

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Lost or Delayed Packages

We know how frustrating delays can be. If your order hasn’t arrived within 15 business days of shipping, please contact us—we’re here to help.

We’ll work with the shipping carrier to track it down or offer a solution that makes things right.

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International Orders 
    •    Customs fees, taxes, or duties are the responsibility of the customer.
    •    Delays may occur due to customs processing times.

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We’re Always Here to Help

If you have questions about shipping—or just need reassurance that your order is on the way—reach out to us anytime!

Email: support@uplapaultigishor@gmail.com
Response time: within 24–48 hours

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Thank you for trusting us with your pet’s joy. We can’t wait for your order to arrive and make tails wag and whiskers twitch!